Question 1

Product Availability

Accepted Answer

If for any reason we are unable to fulfill your order, you will be contacted immediately in regards to receiving another item in its place. If the substitute item is not acceptable, you have the right to terminate the sale and we will refund the full amount of your hair purchase.

Question 2

Returns & Exchanges

Accepted Answer

Due to the nature of our products, we will not be accepting any returns or exchanges. All sales are FINAL.

Question 3

Shipping

Accepted Answer

Shipping
All orders placed online will be shipped within 3-5 business days. All orders are shipped via USPS. All orders are shipped with required signature confirmation.  Signature confirmation gives you added security to ensure your package is received.  Once your order has been fulfilled and shippped, you will receive confirmation as well as tracking information for your convenience.
Orders that are placed over the weekend will be shipped out on the next business day.

Question 4

In Store Pick Up

Accepted Answer

PLEASE READ. 
Unfortunately this option is no longer available. Due to the contagious nature of COVID-19, we believe removing this option will cut down on the amout of close contact our staff and clients encounter during their visit. We apologize for any inconvenience this may cause.

Perfect Hair, Perfect Look

THE ULTIMATE HAIR WARDROBE