Question 1

Cancellation Policy

Accepted Answer

48-Hour Cancellation Policy

At Shy Watters Hair Studio, we value your appointments and hold them exclusively for you. To ensure that our team can adjust their schedules and accommodate other clients, we kindly request at least 48 hours' notice if you need to cancel or reschedule an appointment.

We understand that unexpected situations may arise, and we will make every effort to accommodate emergencies. However, repeated last-minute cancellations or no-shows will result in a cancellation fee. Please note our cancellation policy below:

- Cancellations with less than 48 hours' notice will incur a fee of 100% of the reserved service(s), and deposits are non-refundable or transferable.

- No-shows will be charged the full amount of the scheduled service(s).

While our booking system sends automated appointment reminders as a courtesy, it is ultimately your responsibility to keep track of your appointments to avoid missed services and cancellation fees. If you are unsure of any appointment details, please feel free to call or email us for confirmation.

Question 2

Late Policy

Accepted Answer

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations.

Clients will generally be allowed a 15 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day!

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Question 3

Payment Methods

Accepted Answer

We are a CASH ONLY salon.

We do not accept card payments of any kind at either salon location.

Other forms of electronic payment, including but not limited to, Zelle, Cash App, and Venmo are accepted at the stylist's discretion.

Question 4

Service Guarantee

Accepted Answer

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 48-hours of your appointment so that we may schedule you to have your services assessed and/or corrected.  Any issues reported longer than 48-hours from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

Question 5

Product Guarantee

Accepted Answer

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns for store credit on any products within 7 days from purchase as long as at least 2/3 of the product is remaining.

Question 6

Cell Phones & Electronics

Accepted Answer

As a courtesy to others please silence your cell phones and other devices.  Do not use speaker phone, we ask for you to use headphones or text. Thank You.

Question 7

Children Safety and Additional Guest

Accepted Answer

Children may NOT accompany clients while receiving chemical services.

During your scheduled service we do not permit extra guest.

We love that you'd like to share your experience with family and/or friends, the salon studio is a cozy space and can only accommodate scheduled clients.

Question 8

Consultation

Accepted Answer

All color services require a consultation prior to service to discuss the integrity of your hair. Same day service is not available for these services. Please email us at info@swhairstudio.com (mailto:info@swhairstudio.com)to schedule your next consultation.

Question 9

Parking

Accepted Answer

Currently, there are both metered and free parking in front of the salon and throughout the neighborhood.

Question 10

Product Availability

Accepted Answer

If for any reason we are unable to fulfill your order, you will be contacted immediately in regards to receiving another item in its place. If the substitute item is not acceptable, you have the right to terminate the sale and we will refund the full amount of your hair purchase.

Question 11

Returns & Exchanges

Accepted Answer

Due to the nature of our products, we will not be accepting any returns or exchanges. All sales are FINAL.

Question 12

Shipping

Accepted Answer

Shipping
All orders placed online will be shipped within 3-5 business days. All orders are shipped via USPS. All orders are shipped with required signature confirmation.  Signature confirmation gives you added security to ensure your package is received.  Once your order has been fulfilled and shippped, you will receive confirmation as well as tracking information for your convenience.
Orders that are placed over the weekend will be shipped out on the next business day.

Question 13

In Store Pick Up

Accepted Answer

PLEASE READ. 
Unfortunately this option is no longer available. Due to the contagious nature of COVID-19, we believe removing this option will cut down on the amout of close contact our staff and clients encounter during their visit. We apologize for any inconvenience this may cause.

Get in Touch

Hours of Operations